This reminds me of my discussion with the president of a Vancouver-based high-tech firm in 2002. The president wanted to retain me provided I could guarantee new money in their bank account within three days. He also emphasised that I would have to work all by myself because the guys at the company were extremely busy, and they didn't want to be interrupted with minutiae like client acquisition. To my best knowledge the company doesn't exist any longer.
I don't need architecture! I just want to print! Does every search for tech support I.T bring up sites which only cater to Mega corporations? I am proud of my business, but I don't need a nuclear bomb to kill a fly!
A little advice to those already using Yahoo! Web Hosting (1) Take their tech support I.T writing with a grain of salt. If it doesn't work at first, try again, if it still doesn't work call phone support (2) If phone support even starts out like they don't know, just end that call, then call again and cross your fingers you get a good one. They do have some good phone techs. (3) Never email for support.
It's important to celebrate each victory, each sale, every follow-up you didn't want to do (but did it anyway) and most of all, every time you stepped out of your comfort zone. I have been following a mentor who had huge numbers attached to her programs and mine were much less. Initially I felt I'd failed Managed I.T support uttah and I found myself looking at the situation very negatively. When in fact I had generated more business in that month than previous month, and had served more people. My lesson was to celebrate my own victories both big and small. Too many times we look outside ourselves to what others are doing and if we don't live up then we feel "less" than. Who's served by that?
Why does the current state of tech support so often leave something to be desired? Answering this question won't really change anything, but it might make you feel slightly better if you understand the dynamic involved. The one-word answer is: Money.
Ford sells four wheels, some upholstery, an engine and a radio for $20,000. Ferrari sells success, style and prestige for $400,000. Go figure. And Ford is about to go bankrupt while Ferrari is just fine.